Refund policy
Revised 23 September 2026
If slots were not granted or the farm did not work through our fault, we refund the money to the same details the payment came from. Request within 14 days, review within 24 hours, payout within 72 hours.
1. When the service counts as not provided
The service was not provided if the payment went through but slots were not granted within 48 hours of payment, or if slots were granted but the farm could not run jobs on the customer’s accounts through the service’s fault (machines or the service unavailable) for more than 24 hours in a row. If jobs do not run because of the account — incorrect sign-in data, a ban or restriction by Valve, the account not added to the cabinet — this is not a case of the service not being provided.
2. Cancelling within 24 hours
Within 24 hours after a purchase the customer may cancel it without giving a reason and get the full amount back — provided no job has run on their accounts against this purchase during that time.
3. How much is refunded
If slots were not granted or the customer cancelled within 24 hours, the full payment is refunded, including the payment method’s fee. If the farm did not work through the service’s fault, the part of the payment proportional to the number of full days of downtime out of the 30 paid is refunded. Days on which the farm worked are not refunded.
4. Deadline for a request
A request is sent to the support bot within 14 calendar days of payment. Include the email of your cabinet account, the date and amount of payment, the payment method and the purchase number (shown in the purchase history in the cabinet). Requests sent later are not refunded.
5. Review time
A request is reviewed within 24 hours of contact. We reply with the decision in the same chat.
6. Where and when the money arrives
Refunds are made to the same details the payment came from: for cryptocurrency paid via Heleket — to the wallet the payment came from; for payment via CryptoBot — to the same user’s Telegram wallet. Refunds are not made to other details. The money is sent within 72 hours of the decision; when it arrives depends on the network or payment provider. Cryptocurrency refunds are converted at the rate at the time of sending, and the network fee for the transfer is deducted from the refund.
7. When no refund is given
No refund is given if the customer changed their mind after jobs started on their accounts; if Valve restricted or banned the account, kicked it from a match or issued a cooldown; if the weekly drop did not appear or was worth less than expected; if the account has no Prime and does not level up; if the customer did not add accounts or gave incorrect sign-in data.
8. Paid, but no slots
If the money was charged but slots did not appear in the cabinet, write to the support bot: once the payment is checked, slots are granted manually. If you want the money instead of slots, that is the service-not-provided case (section 1). If the amount paid was less than the invoice (underpayment), slots are not granted automatically: write to support and we will either grant the slots or refund what was received.
9. How to reach us
Questions about payment, slots and refunds go to the support bot in Telegram. First reply and a decision on a refund request — within 24 hours of contact.